Returns

We do not accept returns unless your product arrives defected. See our detailed policy below.

We cannot accept returns under food safety guidelines

Because our products are meant for human consumption, we don’t accept “change of mind” returns.

Standard 3.2.2 of the Food Standards Code requires food businesses to keep returned food separate and only resell it if they can prove it’s safe and suitable.

In practice, that means anything that has left our control and come back cannot be resold, so we can’t take back unopened tubs just because you decided you don’t like the flavour. Sorry, germaphobes unite.

Damaged or defective goods

If your order arrives damaged, expired or otherwise unfit for consumption, we’ll replace it or refund you (your choice) as soon as we receive proof (photos or video) of the damage.

Consumer Law guarantees require businesses to provide a refund or replacement when products have a major problem, such as being unsafe or very different from the description.

Replacement orders are shipped out ASAP once we verify the issue.

Incorrect or missing items

If we send the wrong product or your order is missing items, let us know within 7 days of delivery and we’ll ship the correct items at no additional cost.

How to report a problem
  1. Email us at support@nectarsport.com within 7 days of delivery.
  2. Include your order number, a brief description of the issue, and photo/video evidence if the product was damaged.
  3. Once we verify the issue, we’ll organise a replacement or refund within 5 business days. Refunds are processed to the original payment method.